Refund Policy

Last updated: 22.01.2025

1. Introduction

QRdery.io (“we”, “us”, or “our”) is committed to providing a clear and fair refund policy for our software-as-a-service (SaaS) products. This Refund Policy outlines the circumstances under which customers (“you” or “your”) may request a refund for services purchased through Qrdery.io.

2. Definitions

• Service: Refers to the Qrdery.io SaaS products and related services.
• Subscription: Refers to the recurring payment plan for accessing Qrdery.io services.
• Billing Cycle: Refers to the recurring period for which you are billed, such as monthly or annually.

3. General Refund Policy

3.1 Subscription Services

• For monthly subscriptions, if you are not satisfied with our service, you may request a refund within the first 14 days of the initial purchase. Refunds will not be issued for requests made after the 14-day period.
• Annual subscriptions are eligible for a refund if requested within the first 30 days of the initial purchase. Refunds will not be issued for requests made after the 30-day period.

3.2 Non-Refundable Services

• One-time setup fees, custom development work, and any additional services or add-ons purchased are non-refundable.
• Refunds will not be issued for any unused portion of your subscription period.

4. Refund Process

4.1 Requesting a Refund

Requesting a refund is simple and straightforward. To request a refund, you need to contact our customer support team at support@qrdery.io within the applicable refund period as specified above. Please include your account details and purchase information. No specific reason for the cancellation is required, although we are glad if you provide feedback, so that we can further improve our product.

4.2 Processing Refunds

• Upon receiving your refund request, we will review your case and notify you of the approval or rejection of your refund within 10 business days.
• Approved refunds will be processed within 14 business days and will be issued to the original payment method used for the purchase.

5. Cancellations

5.1 Subscription Cancellations

• You may cancel your subscription at any time through your account settings on Qrdery.io.
• Cancellations will take effect at the end of the current billing cycle. You will retain access to the service until the end of the billing cycle for which you have already paid.

5.2 Effect of Cancellations

• If you cancel your subscription, you will not be charged for the subsequent billing cycle. However, you will not be entitled to a refund for any remaining days in the current billing cycle.

6. Exceptions and Modifications

6.1 Exceptions

• We reserve the right to make exceptions to this refund policy in extraordinary circumstances at our sole discretion.

6.2 Modifications to Refund Policy

• We may modify this refund policy at any time, and any changes will be effective upon posting on our website. We will notify you of significant changes through email or within our service.

7. Contact Information

If you have any questions or concerns about our Refund Policy, please contact us at: support@qrdery.io