Terms of Service & Refund Policy

2.1 Subscription and Recurring Charges

Subscriptions are available on a month-to-month or annual billing cycle. By subscribing to the Services, you authorize Qrdery to collect recurring charges automatically in advance for each billing period using your designated payment method until the subscription is formally cancelled. Payments are secured via our third-party infrastructure provider, Revolut.

2.2 Free Trial Allocation & Automatic Paid Rollover

New Accounts may receive a complimentary fourteen (14) day free trial period. Unless the Client cancels the subscription through the platform account settings or by emailing qrdery@qrdery.io before the expiration of the 14th day, the trial will automatically convert into a paid, recurring subscription. The designated payment method will be charged on the fifteenth (15th) day.

2.3 Cancellations and Refund Restrictions

Clients may cancel their subscription at any time to prevent future automated renewals. Except as explicitly required by applicable mandatory law, all fees paid are final and non-refundable. If a Client cancels or downgrades a plan mid-cycle, no pro-rated refunds or credits will be issued. The Client will retain platform access until the end of the current pre-paid billing period.

2.4 Approved Exceptions

Refund requests may only be reviewed if submitted to qrdery@qrdery.io within fourteen (14) days of the charge under these verified conditions:

• Duplicate Charges: System processing errors resulting in multiple charges for the same billing period.
• Service Unavailability: Operational failure of Qrdery to provide baseline cloud access for more than seventy-two (72) consecutive hours, independently verified by our technical logs.

3.1 Failed Payments and Grace Period

If a recurring payment fails, Qrdery will notify the Client via email and dashboard alerts. Qrdery grants a seven (7) day grace period from the payment failure date to update billing credentials and settle the balance, during which the Services remain functional.

3.2 Account Suspension

If the balance is not paid upon expiration of the 7-day grace period, Qrdery will automatically suspend the active subscription status and lock the Client's live public menus, reservation links, and loyalty features. Qrdery will preserve your account data, configurations, and logs during suspension, allowing immediate reactivation upon payment of the outstanding balance.

3.3 Chargebacks and Disputes

Initiating a payment dispute or chargeback with your bank without first attempting to resolve the billing error with Qrdery constitutes a material breach of these Terms. Qrdery reserves the right to suspend all platform access while any such dispute remains unresolved.

3.4 Termination for Cause

Either party may terminate these Terms for cause if the other party materially breaches any provision and fails to cure such breach within fourteen (14) days of receiving written notice. Qrdery may terminate this agreement immediately without notice if the Client violates the Acceptable Use guidelines in Section 5.

4.1 Intellectual Property Ownership

Qrdery, its software architecture, user interfaces, branding, graphics, code, and databases are the exclusive intellectual property of Qrdery LTD. Except for the limited operational license granted below, nothing in these Terms transfers any ownership rights to the Client.

4.2 Limited License Grant

Subject to timely payment, Qrdery grants the Client a limited, non-exclusive, non-transferable, revocable license to access and use the platform interface solely for internal business hospitality operations during the subscription term.

4.3 Restrictions

The Client shall not, and shall not permit any third party to:

• Copy, modify, adapt, or create derivative works of the software;
• Reverse engineer, decompile, or disassemble the platform;
• Scrape, extract, frame, or mirror software components without explicit written authorization;
• Rent, lease, sublicense, or resell the Services to third parties.

6.1 Menu Content Responsibility

The Client retains sole legal ownership and responsibility for all descriptions, items, prices, tax indicators, and digital imagery uploaded to their restaurant platform interface. The Client guarantees that all assets used do not infringe upon third-party rights.

6.2 Pricing, Allergens, and Ingredient Accuracy

The Client is solely responsible for ensuring the absolute accuracy of all client-facing data, including allergen indicators, cross-contamination disclosures, nutritional variables, and active menu item pricing. Qrdery disclaims all liability for civil claims or consumer injuries resulting from inaccurate menu data.

6.3 Statutory Value Added Tax (VAT) Configuration

The Services provide customizable input fields enabling the Client to designate Value Added Tax (VAT) and corporate tax rates per item. The Client is solely responsible for entering, checking, and updating mathematically correct VAT allocations in accordance with the fiscal laws of the Client's country of operation. Qrdery is not liable for structural tax miscalculations or local regulatory penalties resulting from Client-managed tax configurations.

7.1 Hardware Disclaimers

Qrdery is strictly a software provider and does not manufacture or warrant physical POS terminals, card readers, printers, or tablets. The procurement and physical printing of QR codes remain the sole operational duty of the Client.

7.2 SumUp Procurement Convenience

As a SumUp partner, Qrdery may include physical hardware (such as mobile readers or printers) on an onboarding invoice as an administrative convenience and order the equipment on your behalf. Qrdery provides no warranties or operational representations regarding third-party hardware. Any technical errors, device failures, or replacements must be addressed exclusively to SumUp or the respective device manufacturer under their direct warranty policies.

8.1 Disclaimer of Warranties

Qrdery provides its platform on an "as-is" and "as-available" operational basis. To the maximum extent permitted by applicable law, Qrdery disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the software will be entirely uninterrupted or error-free, and we reserve the right to perform scheduled maintenance windows that may cause temporary interruptions.

8.2 Exclusion of Consequential Damages

To the maximum extent permitted under applicable law in the Republic of Cyprus, Qrdery LTD shall not be liable to the Client for lost business revenue, lost restaurant orders, consequential damages, reputational injury, or incidental financial losses arising out of software downtime, system interruptions, or technical drops.

8.3 Liability Cap and Statutory Carve-Outs

The maximum aggregate monetary liability of Qrdery LTD to any Client for any claims arising under or in connection with these Terms shall be strictly limited to the total subscription fees paid by that specific Client to Qrdery during the three (3) months immediately preceding the date the event giving rise to the claim occurred.

Nothing in these Terms limits or excludes liability for fraud, willful misconduct, intentional misrepresentation, death, or personal injury where such exclusions are strictly prohibited under applicable mandatory law.

9.1 Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms (except for payment obligations) due to circumstances beyond its reasonable control, including power grid failures, internet routing drops, upstream cloud infrastructure outages (e.g., Hostinger, Google Cloud), natural disasters, war, acts of terrorism, or government mandates.

9.2 Data Protection (GDPR)

Data processing concerning Client corporate data is governed by our public Privacy Policy. Where Qrdery processes restaurant guest reservation or loyalty data on behalf of the Client, the parties agree to adhere to the terms of our standardized Data Processing Agreement (DPA), which is available on our platform and forms an integral part of these Terms under Article 28 GDPR.

9.3 Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that specific provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions of these Terms shall remain in full force and effect.

9.4 Assignment

The Client may not assign, transfer, or sub-license its rights or obligations under these Terms without our prior written consent. Qrdery may freely assign or transfer its rights and duties under these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, corporate reorganization, or sale of assets.

9.5 Pricing and Structural Modifications

We may modify our pricing models or introduce platform fees. Clients will be notified at least thirty (30) days before any price change takes effect. Continued platform utilization after the effective date constitutes acceptance of the updated pricing.

Qrdery reserves the right to modify these core Terms to align with shifting regulatory or operational criteria. Unless otherwise stated, revisions become effective when the updated Terms are published. Continued platform use constitutes clear acceptance of the revised Terms.

9.6 Entire Agreement

These Terms, along with any integrated platform agreements (such as the DPA), constitute the entire agreement between Qrdery and the Client regarding the Services, superseding all prior written or oral discussions, understandings, or proposals.